Returns & Refunds

A Note From Our Shop

We’re a small, family-owned business, and every piece in our shop is thoughtfully selected and lovingly packed. We truly hope you adore your purchase as much as we enjoyed curating them for you.

Because of the nature of our curated collection, we keep our return policy simple and limited—while still making sure you feel confident shopping with us.

Returns

We accept returns on select items within 7 days of delivery for store credit.

To be eligible, please:

  • Items must be unused, unworn, and in their original condition
  • Original packaging and tags must be included
  • A receipt or proof of purchase is required

At this time, returns are limited to select clothing items only.

Final Sale Items

The majority of our shop is considered final sale, including:

  • Candles and home fragrance
  • Artwork, prints, and books
  • Decor and home goods
  • Bath and body products
  • Sale items and gift cards

These items are carefully inspected before shipping for final sale.

Exchanges

We’re always happy to help with exchanges:

  • You received the wrong item
  • Your item arrived defective for some reason (not due to wear or handling)

Exchanges are based upon availability for the same item.

Shipping Returns

We’re so grateful for your support of our small, family-run boutique—it truly means the world to us.

At this time, return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. As a small business, this helps us continue offering the pieces you love.

For peace of mind, we recommend using a trackable shipping service when sending items back.

Please kindly note that all returns must be approved by us before being shipped.

Damaged Items

We take great care in packaging your order, but if something arrives damaged, we’re here to help.

Please email us at contact@cercanaojai.com within 5 days of delivery and include the following:

  1. A photo of the outside of the box
  2. A photo of the damaged item inside the packaging
  3. A clear photo of the shipping label

Kindly note: we’re unable to process damage claims without all three photos.

Once we receive your email:

  • Our team will review your claim within 2–3 business days
  • If approved, we will offer a replacement or store credit

Questions

If you have any questions before or after placing an order, we’re always happy to help. Reach out anytime at contact@cercanaojai.com